Legal
Data Privacy Policy
Last updated March 2026 · Effective April 15, 2026
1. Who We Are
ICrewO Inc. is the data controller responsible for the personal information collected through the Service. The Service is a cloud-based field service management platform designed for contractors, field service businesses, and trade professionals operating in the HVAC, plumbing, electrical, landscaping, and related industries.
Contact for privacy matters: support@send.icrewo.com | Website: www.iCrewO.com
2. Information We Collect
2.1 Information You Provide to Us
When you register, use, or interact with ICrewO, we collect the following categories of information:
| Category | Examples |
|---|---|
| Account Registration Data | Full name, company name, email address, phone number, business type, state, ZIP code |
| Billing Information | Payment method details (processed via PayPal — we do not store raw card numbers), billing address, transaction history |
| Business Operations Data | Customer names, addresses, phone numbers, job descriptions, estimates, invoices, work orders, crew assignments |
| Uploaded Content | Photos, documents, floor plans, estimate templates, invoice templates, company logo |
| Communications | Support tickets, notes, messages sent through the platform |
| Profile Information | Company logo, business settings, nomenclature preferences, custom templates |
2.2 Information We Collect Automatically
- Usage data: pages visited, features used, buttons clicked, session duration, navigation paths
- Device information: browser type, operating system, device identifiers, screen resolution
- Log data: IP address, access times, referring URLs, error reports, performance data
- Cookies and similar tracking technologies (see Section 7 for details)
- Location data: precise GPS location, recorded only in the mobile app at the moment a team member taps check in or check out on a job, and only if they grant location permission. We do not track location in the background and we do not derive your location from your IP address.
2.3 Information from Third Parties
- Payment processors (PayPal): transaction status, payment confirmation codes
- SMS providers (Twilio): delivery confirmation data
- Email providers (Resend): email delivery and open tracking data
- Accounting providers (QuickBooks Online): customer, invoice and payment records, only if you connect the integration
3. How We Use Your Information
We use the personal information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Provide, operate, and maintain the Service | Contract performance |
| Process payments and manage your subscription | Contract performance |
| Send transactional emails and SMS (sign-in codes by email, invoice notifications, appointment reminders) | Contract performance |
| Respond to support requests and troubleshoot issues | Contract performance / Legitimate interest |
| Send service announcements and important updates | Contract performance / Legitimate interest |
| Improve and develop new features of the Service | Legitimate interest |
| Prevent fraud, abuse, and unauthorized access | Legitimate interest / Legal obligation |
| Comply with legal and regulatory obligations | Legal obligation |
| Send optional marketing communications (with your consent) | Consent |
| Generate anonymized analytics and usage reports | Legitimate interest |
5. Data Retention
| Data Type | Retention Period |
|---|---|
| Active account data | For the duration of your subscription, and after cancellation until the account owner requests deletion |
| Business data (leads, estimates, jobs, invoices) | Retained until the account owner requests deletion, then permanently deleted |
| Billing and payment records | 7 years from the transaction date (legal and tax compliance) |
| Support ticket records | 6 months from ticket closure |
| Audit logs and security logs | 1 years from creation |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Rectification | Request correction of inaccurate or incomplete personal information |
| Erasure (Right to be Forgotten) | Request deletion of your personal information (subject to legal retention obligations) |
| Portability | Request your data in a machine-readable format for transfer to another service |
| Restriction | Request that we restrict processing of your personal information |
| Objection | Object to processing based on legitimate interest or for direct marketing |
| Withdraw Consent | Withdraw consent at any time where processing is based on consent |
| Complaint | Lodge a complaint with your applicable data protection authority |
To exercise any of these rights, contact us at: support@send.icrewo.com. We will respond within 30 days.
8. Data Security
- Encryption of data at rest on Google Cloud Platform infrastructure
- TLS 1.3 encryption for all data in transit between your device and our servers
- Optional passwordless sign-in using a one-time passcode sent to your email address
- Role-based access controls limiting data access to authorised personnel only
- Regular security audits and penetration testing
- Google Cloud security practices including VPC network isolation, firewall rules, private database connectivity, and Cloud Audit Logs
- Automated backup systems with point-in-time recovery capabilities
- Incident response procedures with notification obligations
Despite our security measures, no transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the security of your account credentials and for any activities conducted through your account.
9. International Data Transfers
ICrewO's infrastructure is hosted on Google Cloud Platform (GCP). Your data may be processed and stored in data centres located in the United States and other countries. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data transfer restrictions, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) where required.
10. Children's Privacy
The ICrewO Service is intended for business use by adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that a child under 18 has provided personal information, we will take immediate steps to delete such information.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale or sharing of personal information, and the right to non-discrimination. To exercise these rights, contact us at support@send.icrewo.com. ICrewO does not sell personal information as defined under California law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email and/or by displaying a prominent notice within the platform at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the updated Policy constitutes acceptance of the changes.
13. Contact Us
| Contact Type | Details |
|---|---|
| Privacy Enquiries | support@send.icrewo.com |
| Data Deletion Requests | support@send.icrewo.com |
| General Support | support@send.icrewo.com |
| Website | www.iCrewO.com |
| Registered Address | Unit 933, AltF Spaces, Joy Towers, C20, 1/1 A 9th Floor, Sector 62, Noida, Uttar Pradesh 201309 |